after ordering the mousepad it took about a month to get to my house, but when it arrived the package was empty and the package was visibly damaged. After contacting support i quickly got a response saying they would send a replacement asap. After a few days of no update on the replacement i reached out and asked about it. I never got a response back but i did get an email with shipping details. After 2 weeks there was no update on the shipping so i sent another email to ask about, but i never got a response back. after another week the tracking finally updated and my replacement got here less than a week after that. The mouse pad is really good quality but i was not thrilled about how long it took to get here and the lack of help i received. it should also be known i live a few states away from where these ship so i really dont know what the deal was with that. i also wish i got a little something in return for the mess up, even if it was just a note saying sorry
